Frequently Asked Questions

How many people in my group will be allowed to accompany me on my trip?

The maximum number of travellers is 16. However, we are flexible enough to customize and arrange your desires. Group sizes are displayed on each trip’s overview page on this website.

How do I find out about the visa requirements for Switzerland?

We recommend our travellers to check with their local embassy concerning visa as rules can change anytime without warning.

Do I need travel insurance? Do you provide it?

Yes, travel insurance is mandatory for all travelers and should be presented at the time of booking. We can provide travel insurance as per your request.

What kind of room can we book?

Depending on the trip style, you can choose the type of the room to be it a single, double or family room.

I have special dietary requirements – will they be catered for?

We will try our best to accommodate all dietary requirements, but in some places, it can be difficult to guarantee it. Please, let us know all information at the time of booking. It is also better to bring a written dietary requirement in one of Switzerland’s local languages or English.

Can I add an extra night at the beginning or end of my group trip?

Yes, in general, it is possible: you need to ask for advice from your travel agent at the time of your booking on this specific issue.

What kind of tours or excursions do you offer?

We offer the best deals in Switzerland and not only: you can find tours and excursions for any kind of activity in Switzerland, be it wellness, hiking, paragliding, skiing or just a discovery or a cultural tour.

Can I request a customised tour or excursion, not listed on your website?

Yes, we offer the best getaway deals in Switzerland: you can request a preferred tour or excursion and our travel agent will advise on it by providing you with the best solution.

Can I take only certain features from the suggested tour?

Yes, we offer the best Switzerland prices: for example, you can request only transportation means and the rest is to be done on your own. For any changes, we advise contacting our travel agent.

Are you travelling with children? Are there any daily family trips?

Switzerland Tour offers a wide range of family trips around Switzerland. The minimum age varies depending on activity type: adventure, cultural, sport, wellness, etc.

When can I make a booking?

Depending on the type of service (tour, excursion or just a transfer) the time limitations differ. However, we are flexible enough to book services for you at the last minute.

Can I make changes on already confirmed booking?

Yes, you can make changes on confirmed tour / excursion. However, depending on the type of your request as well as the time of the request some extra charges may apply. For more information, refer to our Terms and Conditions or contact your travel agent.

Does the price of a service include all taxes? Do you provide an all-inclusive price?

Yes, all the services provided on our official website or quoted by a travel agent include taxes. In the tour or excursion description, you can find the list of services included in the quoted amount.

Can I cancel the booking free of charge?

Yes, anytime you can cancel the booking. Please, refer to our Terms and Conditions for more information and charges applied depending on the time of cancellation.

Do I need to make a prepayment for tour/excursion confirmation?

Yes, we require prepayment to confirm the tour or excursion.

How can I make the payment?

The acceptable payment methods are Credit Card (with an option of online payment), or Bank Transfer.

Do you provide an invoice for the requested booking?

We always provide an invoice as per customer’s request with all necessary information about the provided service.

Do you provide financial or business consultancy?

Yes, we can assist you with advice and guidance from opening a bank account up to setting up a business in Switzerland.

Can you assist me with healthcare or wellness issues?

Yes, we can advise you on suitable health and wellness institutions and resorts in Switzerland. Otherwise, we can also suggest a specialized wellness tour as per your requirements.

Can I drink water from public fountains in Switzerland?

Yes, everywhere you can do it if you see the sign «drinking water»: in the hotels, water is drinkable as well.

What is the official currency in Switzerland? Do I need to take in credit cards/cash?

In Switzerland, the local currency is Swiss Franc. However, the Euro is the second currency and is used almost everywhere. It is a good idea to travel with a credit card.